Contact Support
Get help from the MRKT Mesh team.
Support Channels
| Channel | Response Time | Best For |
|---|---|---|
| Within 24 hours | General questions, account issues, feature requests | |
| Live Chat | During business hours | Quick questions, setup help (Growth and Enterprise plans) |
| Dedicated Support | Within 2 hours | Critical issues, onboarding (Enterprise plan) |
Before Contacting Support
To help us resolve your issue faster, please have the following ready:
- Your store URL and MRKT Mesh account email
- A description of the issue and when it started
- Screenshots or event IDs if applicable
- Steps you've already tried from the Common Issues guide
Email Support
Send an email to support@mrktmesh.com with the details above. Our team will respond within 24 hours on business days.
Feature Requests
Have an idea for a new feature or integration? We'd love to hear it. Email us at feedback@mrktmesh.com or reach out through live chat.